Our team has received a notification from our support system provider that this issue is no longer being experienced. With that we will be resolving this incident.
Support inquiries sent via email are now coming through without delay. Thank you for your patience!
Resolved
Our team has received a notification from our support system provider that this issue is no longer being experienced. With that we will be resolving this incident.
Support inquiries sent via email are now coming through without delay. Thank you for your patience!
Monitoring
Our team has been notified that our support system’s upstream email service provider has resolved the issue. We will continue to monitor the situation and keep this incident open for now, in case any further issues arise.
Identified
Our team has been notified by our support system provider, Pylon, that they are currently experiencing delays with their inbound email service. They are actively investigating the issue and will provide further updates as more information becomes available.
As a result, support inquiries sent via email may be delayed. In the meantime, you can reach us through our designated Discord channels for support tickets, bug reports, and feature requests.
